At Optimal Well MD, we reserve appointment times specifically for each patient. To ensure timely access to care for all patients, we require advance notice for any appointment changes.
24-HOUR NOTICE REQUIREMENT
Patients must provide at least 24 hours’ notice to cancel or reschedule an appointment.
LATE CANCELLATION / NO-SHOW FEE
Appointments canceled with less than 24 hours’ notice, or missed without prior notice, will be subject to a $35 cancellation or no-show fee. This fee helps offset the time that was reserved for your visit.
HOW TO CANCEL OR RESCHEDULE
Notice may be provided by:
- Calling the clinic during business hours
- Leaving a voicemail outside of business hours
- Messaging through the secure patient portal (if applicable)
The timestamp of the call or voicemail will be used to determine whether adequate notice was given.
EXCEPTIONS
We understand that emergencies and sudden illness can occur. Fees may be waived at the clinic’s discretion in cases of medical emergencies, severe illness, or hazardous weather conditions.
PAYMENT RESPONSIBILITY
Cancellation and no-show fees are the patient’s responsibility and may be:
- Charged to the card on file, or
- Added to the patient’s account balance
Outstanding balances may need to be resolved before scheduling future appointments.
INSURANCE
Cancellation and no-show fees are not billable to insurance and are the sole responsibility of the patient.
ACKNOWLEDGMENT
By scheduling or attending an appointment with Optimal Well MD, you acknowledge that you have read, understand, and agree to this policy.
