Your privacy is important to us. It is Optimal Wellness MD’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, optimalwellmd.com, and other sites we own and operate.
This policy is effective as of 8 April 2025.
INFORMATION WE COLLECT
We collect information that you knowingly and actively provide us when using or participating in our services and promotions, as well as any information automatically sent by your devices during access to our products and services.
Log Data
When you visit our website, our servers may log standard data provided by your browser. This may include your device’s IP address, browser type and version, pages visited, time and date, time spent on pages, and technical details related to any errors encountered. While this data may not directly identify you, it may be possible to combine it with other information to do so.
COLLECTION AND USE OF PERSONAL INFORMATION
We may collect personal information when you:
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or similar technologies
- Mention us on social media
We collect, hold, use, and disclose information for the following purposes:
- To provide you with our products and services
- To respond to your inquiries and feedback
- To improve user experience on our website
- For internal analytics and reporting
We do not sell, share, or disclose your mobile information or personally identifiable information (PII) to third parties or affiliates for marketing or promotional purposes.
If personal information is shared with trusted partners or service providers (e.g., cloud storage or email service providers), it is solely for operational, administrative, or legal compliance purposes—not for marketing or promotional gain.
SMS CONSENT DISCLOSURE
By providing your mobile number, you consent to receive transactional messages related to your engagement with our services (e.g., appointment reminders, service updates). You can opt out at any time by following the instructions provided in the messages. We do not send promotional SMS messages without explicit consent, and we do not share mobile information with third parties or affiliates for promotional or marketing purposes.
SECURITY OF YOUR PERSONAL INFORMATION
We take reasonable steps to protect your personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of electronic transmission or storage is 100% secure. We will comply with applicable laws in the event of a data breach.
You are responsible for safeguarding any password and for the security of your own account credentials.
DATA RETENTION
We retain personal information only for as long as necessary to provide our services or as required by law. If personal data is no longer needed, we delete or anonymize it.
CHILDREN’S PRIVACY
We do not target children under the age of 13, and we do not knowingly collect personal information from them.
INTERNATIONAL TRANSFERS
Your information may be transferred to and stored in locations outside your country. We ensure these transfers comply with applicable laws and maintain your data privacy rights.
YOUR RIGHTS
You have the right to access, correct, or delete your personal data. You may also opt out of direct marketing at any time. If we receive your data from a third party, we treat it in accordance with this policy.
COMPLAINTS
If you believe we have breached data protection laws, please contact us. We will investigate your complaint and respond appropriately. You may also contact a regulatory body.
THIRD-PARTY LINKS
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.
CHANGES TO THIS POLICY
We may update this policy to reflect changes in legal, regulatory, or operational requirements. We will notify you of any material changes and seek your consent where required.
CONTACT US
For any questions or concerns regarding your privacy, please contact:
Optimal Well MD
optimalwellmd.com
